FAQs

We accept all major credit cards including Visa, Mastercard, American Express, Discover, and Diners Club, plus digital wallets like PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through our PCI-compliant checkout.

Yes. Our checkout uses industry-standard 256-bit SSL encryption to protect your payment and personal information. Your credit card details are never stored on our servers, and every transaction is processed through Shopify's PCI-compliant payment system.

Sales tax is calculated at checkout based on your shipping address and local tax regulations. You'll see the exact tax amount before you complete your purchase, so there are no surprises at the final step.

If you need to change or cancel an order, contact our customer support team as soon as possible at info@squareoneent.com or (877) 376-6016. Orders move quickly through our fulfillment system, so we can't guarantee changes once an order has shipped.

No, guest checkout is available. Creating an account is optional, but it makes future orders faster, saves your shipping information, and gives you easy access to your order history.

Only one discount code can be applied per order. If you have multiple codes, use the one with the biggest savings and save the others for a future purchase.

Yes. We offer fast, free shipping on all orders over $50 within the United States.

We ship to all 50 U.S. states, including Alaska and Hawaii.

Orders typically process within 1–2 business days. Once shipped, standard delivery within the continental U.S. takes about 3–7 business days depending on your location. You'll receive a tracking number as soon as your order ships.

Yes. As soon as your order ships, we'll send you a confirmation email with a tracking number so you can follow your package from our warehouse to your door.

If your package arrives damaged or doesn't arrive at all, contact us at info@squareoneent.com or (877) 376-6016 with your order number and we'll make it right. We stand behind every order that leaves our warehouse.

Yes. We ship to PO Boxes and APO/FPO addresses through USPS. Delivery times to military addresses may take slightly longer than standard shipping.

All ShamWow products come with a 30-day Manufacturer Return and Refund Policy. If you're not fully satisfied with your purchase, contact us within 30 days of receiving your order and we'll walk you through the return process.

Email our customer support team at info@squareoneent.com with your order number and reason for return. We'll respond within one business day with return instructions and the shipping address.

Once we receive and inspect your returned product, refunds are processed within 5–10 business days. The refund will be credited back to your original payment method. Your bank may take an additional 2–5 business days to post the refund to your account.

Return shipping costs are the customer's responsibility unless the product arrived damaged or defective. If your item arrived in less-than-perfect condition, contact us right away and we'll cover the return shipping.

Yes. Contact our customer support team to arrange an exchange. Depending on stock availability, we can process an exchange for another product or a different pack size.

We stand behind every product we sell. If your item arrives defective or damaged, contact us within 30 days at info@squareoneent.com or (877) 376-6016 and we'll send a replacement at no charge to you.

Yes. You're shopping direct from the official ShamWow brand and Vince Offer, the creator behind the original As-Seen-on-TV infomercials. Every product on shamwow.com is the genuine article. No knockoffs, no imitations, no counterfeits.

Yes. The original ShamWow towel is still made in Germany using the same proprietary viscose and polyester blend that's been trusted by households since 2007. Made-in-Germany quality is at the core of what makes ShamWow the household name it is today. Note that other products in our catalog like ShamPow, Schticky, Slap Chop, Slap Chop Folding Cutting Board, and Crank Chop are manufactured elsewhere. Country of origin is listed on each product's packaging.

Yes. Every product comes with a 30-day money-back guarantee. Some products include additional manufacturer warranties: the Schticky comes with a 10-year limited manufacturer warranty, and the Slap Chop is backed by a three-year warranty. Check individual product pages for full warranty details.

Care instructions vary by product. Most items are machine washable and built to last for years when cared for properly. For ShamWow towels, skip fabric softener and air dry only. For ShamPow, use free-and-clear detergent. For kitchen tools like the Slap Chop and Crank Chop, hand wash or top-rack dishwasher is fine. Detailed care instructions are on every product page and included with your order.

Yes. ShamWow towels, ShamPow microfiber cloths, and Schticky lint rollers are non-toxic and safe to use around children and pets. The Slap Chop features a blade cover for safe use, and the Crank Chop's blades are fully enclosed inside the bowl during operation.

For wholesale, bulk, or corporate orders, please contact our team at info@squareoneent.com and we'll be happy to discuss pricing and quantities. Great for hotels, cleaning services, promotional gifts, and resale programs.

Our U.S.-based customer support team is available Monday through Friday, 8:00 AM to 5:00 PM PST. Email us at info@squareoneent.com or call (877) 376-6016. We aim to respond to all inquiries within one business day.

For quickest resolution, email is often faster than phone, especially outside business hours. Include your order number in the subject line and we'll get back to you within one business day. Urgent order issues get top priority.

Sign up for our newsletter at the bottom of any page on shamwow.com. You'll be the first to know about new product launches, exclusive deals, and behind-the-scenes ShamWow updates delivered straight to your inbox.

Every marketing email we send includes an 'Unsubscribe' link at the bottom. Click it and you'll be removed from our marketing list right away. You'll still receive order confirmations and shipping notifications for any active orders.

Yes! Follow us on Instagram, Facebook, YouTube, and TikTok for product demos, cleaning hacks, and behind-the-scenes moments with Vince. Links to all our social channels are in the footer of every page.